Check Your “Out-Of-Network Benefits”
GroundWork is a private pay practice and does not accept payment via insurance carriers directly - we do not guarantee reimbursement.
Insurance & Reimbursement
We do not directly bill insurance companies for mental health services, however your insurance may reimburse you for out-of-network services that we provide. Mentaya is a third-party service that helps our clients seek reimbursements from their insurance companies. You can use Mentaya’s benefits calculator to determine whether you may be eligible for out-of-network reimbursements for mental health services. Additionally, you will receive a detailed receipt with all necessary codes for out-of-network processing following each appointment via email, if you’d like to submit these receipts yourself for potential reimbursement.
Payment
Payment is required at the time of service. We accept payment via debit and credit card (Visa, Mastercard, AMEX, and Discover), Cash (for in-person appointments), and HSA.
What Is “Out of Network”
Many insurance companies require a deductible to be met before they start paying for mental health coverage, so you may be paying out of pocket anyway. GroundWork is considered an out of network provider, which means that we do not bill insurance companies directly. Your services may be eligible for reimbursement through out-of-network benefits, medical spending, or health care savings accounts. Health insurance plans and benefits vary. If you are interested in using your health insurance to see one of our providers, please call your insurance provider to inquire about reimbursement for out-of-network mental health services (see below for questions to ask your insurance company).
Want To Use Out-Of-Network Benefits?
OPTION 1: GroundWork will provide you with an emailed receipt at the end of each session with all codes required for claims processing via your insurance company. You may submit this to your insurance company yourself for possible out-of-network coverage and reimbursement.
OPTION 2: GroundWork has partnered with Mentaya to help streamline the process of submitting claims. For clients who choose to use this service instead of submit receipts themselves, Mentaya charges client’s 5% per claim. Our practice does not collect any portion of this fee, this is simply a third party service we offer to our clients if they would like to outsource the process of submitting their out-of-network receipts.
OR… Some clients choose not to use their insurance at all and keep their mental health services completely private. Pay privately, keep receipts for your records, and do not submit receipts to your insurance.
Cancellation Policy
We reserve your appointment time just for you. If you do not attend your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be responsible for the full cost of the session. This also applies to sessions canceled or rescheduled without 24 hours notice.
Office Hours Our office hours at GroundWork are by appointment only.
Additional Resources & Information
Additional Appointment Information
Session Length All sessions are 50 minutes in length unless other arrangements have been made with your therapist / Couples therapy is scheduled for 75 minutes.
Therapy Frequency At GroundWork, therapy is typically attended once a week, then decreased once skillset is built.
Office Hours Our office hours at GroundWork are by appointment only; evening hours are available with some clinicians but not all.
